Return/Exchanges
New Policy
Update effective 10/08/2006. Please make note of the
changes:
To help
prevent problems and improve customer relations, we have
developed a page just about returns and exchanges.
Please read the information closely as it should answer your
questions. If an answer to your question is not found,
please email us or call. You can obtain that
information on our contact page!
What Should I do
if I want to Return an Item or
Exchange Something?
If you would like to return an item you've purchases and
exchange it for another, or if you would like a credit,
please call our office first for approval. Not all our
products are returnable. If a customer ships back to us a
used product without first getting approval, they may not
receive a refund or exchange, so please follow our
guidelines.
WHAT IS
YOUR POLICY FOR EXCHANGE OR RETURN?
Our policy: if product is unopened and in re-saleable
condition, returns will be accepted up to
30 days
from date of purchase with a refund to your credit card or
product exchange. There is a
15% restocking fee on
all returns in re-saleable condition. An exchange or return will not occur if
the product does not arrive in the condition we sent it in;
so please package it well. After 30 days, we CANNOT
credit your card, only offer in-store credit. After
60 days, we consider the
product NOT in re-saleable condition at that point and will
not accept returns at all, except on items that are
defective..
Our policies
for return are structured around the fact that nearly all
pages of our site stress the importance of obtaining samples
before purchasing full size items. Many of the makers
share these policies and will not take our used product
return. If you are extremely sensitive, or if you are
unsure of your purchase as to color, brand or formula,
please make sure you order enough sample for you to know if
it is the right product.
If your
product is defective, broken, or we have sent the wrong
item, please refer below.
DO YOU
REFUND SHIPPING?
We do not refund shipping UNLESS we have made a mistake or
the product is defective. Please do not ask for this
refund. If one can occur, we will gladly offer it
first.
DO YOU
TAKE REFUNDS ON INTERNATIONAL
ORDERS?
There are no refunds or exchanges on international orders so
make sure you order those samples to know what you want.
If a product is defective or is damaged thru transit
however, please inform us right away so we can make it
right.
DO WE TAKE
RETURNS ON SAMPLES?
I'm sorry, but we cannot. We consider them as used
because it is impossible for us to know if they have been
opened and even used a little. We wouldn't want to
chance that. So please choose carefully, and we
suggest that you start with a few things rather than to
much.
WHAT ABOUT
RETURNING ITEMS THAT DO NOT OFFER SAMPLES?
We can work with you on Sante and Logona items.
However Real PurityŽ considers a mascara to be used and will
not accept the return of a used product. So we have to
follow their standard. If something would be
defective, then we could do something, but to know that,
we'd have to see the product to make a determination.
We also advise that you read ingredient labels carefully to
avoid any unneeded allergen you may have; think simple
ingredients instead of complicated ones; and talk to us by
phone to help you avoid trouble.
WHAT IF A
PRODUCT IS DEFECTIVE. CAN WE DO AN
EXCHANGE OR CREDIT?
Yes, absolutely. We try to purchase short supplies so
we can keep the most freshest stock. This obviously
can cause backorders from time to time. But if there
is a problem, we can take care of it. Sometimes
products can go off early, or we may discover that we were
sent a bad batch. You will still have to call us
before shipping anything back to us. We have to get
approval for the return from the maker. In some cases,
you may not have to ship it back if you can give us a
description of what it feels and smells like; a possible
batch number or expiration date, etc.
My Packaged
Arrived and an Item was Damaged. How
do I obtain a Replacement?
From time to time, due to traveling and weather conditions,
a glass skincare item may break. A compact may get
crushed. Just let us know asap within the week you
receive the order. After that, we have no way of
knowing if it was broke by someone else.
YOU SENT
THE WRONG ITEM. HOW CAN I OBTAIN
THE RIGHT ONE?
At times, we will make a mistake on an order. We try
our best to avoid such mishaps, but we are so sorry when
they occur. Please call us immediately within the week
of receiving your order. We will determine if or if
not, you will need to ship back the product mistake.
If an item is to be reshipped to us, we will pay for the
shipping of that item, and at times, we will send a packet
with label. We do not have pre-paid packets to ship to
you however. We are still a rather small company and
do not have that service yet.
WHERE DO
WE SEND RETURNS?
Send the package and letter regarding your consented return
and problem thru U.S. Postal Service STANDARD MAIL to the
address indicated on your invoice (465 E. State Street,
Salem, OH 44460 - to Natural Solutions, ATTN: Jennifer).
Shipping and handling fees are not refundable in most cases,
but that is determined when you get your consent from
customer service. No exchanges or returns will be made
without consent first. Please make a note of that.
WHAT
COMPANIES DO ALLOW FOR EXCHANGE ON
USED PRODUCTS?
Organic Excellence has a 30 day money back guarantee on all
of their products.
Restored Balance, New Chapter, Sante and Logona Cosmetics
will, but knowing this does not warrant buying full size
products instead of samples first. There are to many
variables, and customers should understand that is it
wasteful to our earth's resources to not be certain of
shades or formula. We do not credit shipping back on these
types of returns, so it does make sense to guarantee your
purchase from the start. Organic Essential Skincare
and Nutritionals from Freelife can be returned within 30
days to us. They give us 60 days to get it into their
offices for a refund. We want to have it in plenty of
time to do that. If we are drop shipping it to you
from their warehouse, you will have longer, but you will
ship it directly back to them and they will be applying the
credit or exchange. They do not refund shipping
products back. It would still be good to try our
samples before obtaining full size items thru us or thru our
wholesale website at
www.bewell.freelife.com.
DO YOU
OFFER RETURNS ON MEGAFOOD VITAMINS
AND IF SO WHAT IS THE RETURN POLICY?
Call us immediately if you would like to return Megafood
items. Megafood offers 100% Satisfaction, however if
we do not see an authorized return within 30 days, only
in-store credit will be applied. We will not however
take returns after 60 days. Unused bottle returns are
subject to a 15% restocking fee. We apologize, but no
shipping returns are applicable.
PLEASE
NOTE:
Allergies and
sensitivities can occur even with naturally made products.
|
