Return/Exchanges
What IS YOUR POLICY FOR EXCHANGE OR RETURN
All returns must be preapproved. If product is
unopened and in re-saleable condition*, refunds for
items returned within thirty days of the purchase date
will be credited in the same form as the original payment
type. Refunds for items returned more than thirty days
after the purchase date will be in the form of a credit
redeemable on your next purchase. The original shipping
and handling charges are not refundable. If you have an
exchange for the same dollar amount as the original
purchase, no additional shipping or handling charges will
be incurred. Please note that we do not accept
returns/exchanges AFTER 45 days.
We apologize, but due to time constraints from delivery,
we can not accept returns from international customers.
Please sample items to guarantee your satisfaction.
All returns must be sent back with original packaging and
instructions if included in the packaging. If product
shows sign of contamination, we will not accept it.
Please mail your package in a prepaid,
insured, traceable method to the address below.
Natural Solutions
Attn:
Returns Department
465 E.
State Street
Salem,
OH 44460
DO YOU TAKE RETURNS ON
SAMPLES
I'm sorry, but we cannot. We consider them as used
because it is impossible for us to know if they have been
opened and even used a little. We wouldn't want to chance
that. So please choose carefully, and we suggest that you
start with a few things rather than to much.
RETURNS FOR DEFECTIVE
PRODUCTS
A defect is defined as rancid, cracked/broke or a
component is malfunctioning. In these cases we will
accept returns. If your product is defective please call
us ASAP for return instructions. A return label is
usually shipped with the replacement so the defective
product can be returned. In some cases the maker will
want us to send it to them prior to credits/replacements.
RETURNS FOR ITEMS SHIPPED IN ERROR
Please notify us ASAP. We will follow
the same procedure for returns on defective products.
RETURNS ON ITEMS NOT PROVIDING SAMPLES AS AN
OPTION
If you have an item that does not
have a sample to try first, please call us ASAP and we
can see if we can get authorization from the maker.
*Items such as Vitamins and Health Aids have a 100%
Satisfaction Guarantee. These items will be under the same
time restraint outlined above. Used full size items may be
returned if the manufacturer authorizes the return. Nvey Eco
Organics will not accept returns on used full size items
unless they detect a defect. So please be sure to shop for
samples first to guarantee satisfaction. Please call for
authorization. Items such as this are also under the same
time restraint outlined above.
PLEASE NOTE
Allergies and sensitivities can occur even with naturally
made products.
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