Ordering Q&A
This page was
updated 10/12/09 and is most current:
Monday, Wednesday, Friday between 9
and 5pm EST; Tuesday between 9 and 4pm EST; Thursday between
9 and 4pm EST; Saturday between 12:30 and 5pm EST
We ship out
Monday, Wednesday and Friday. See our Shipping Policy page
for complete details.
The easiest way
to order is via our website here. You can
browse by specific category or our entire selection at the
click of a button. For your ease of shopping we provide you
with related categories and/or ideas.
To place an order online,
click the "Buy Me" button located next to the product
price. If you add the product to your shopping cart, you have
the option to continue shopping for other items or complete
your purchase. If your browsing the site and discover your
finished shopping, clicking the "Check Out" button will add
the current selected products you are viewing and take you
directly to the checkout area. If you discover that you
chose the wrong product and want to delete a selection,
check mark the box next to the specific item (right under
the remove column-see below) and press the "Delete Item"
button on the bottom. If you want to add or decrease (not
delete totally) an item, place the correct quantity in the
box specified to the right of the item your editing. Press
the "Edit Quantity" button on the bottom following your
decision. When finished, press the "Complete Order" button
and follow the instructions.
To complete your
purchase, you must provide your billing and shipping
address, telephone and email address, select a shipping
method and provide credit card number plus the
CVV2
code at the end of your credit card number for extra
security. Email information is required because we send a
confirmation of your order directly to your email.
Please do not use fraudulent email addresses. If we
can not email you, your order may not be processed.
After you have entered
this information, your purchase will be processed by our
secured credit card processing partner, VeriSign. After your
credit card has been authorized, you will be presented with
a final purchase receipt.
To phone in your
order, please call us toll free if you are in the United
States, at 877-232-5359 or for local and international
orders, call 1-330-337-0703. We are
closed weekends and major holidays. You will need the same
information as you would need ordering online to order by
phone.
To order by mail, please call
our office to make sure you send the appropriate amount
including shipping. You can then mail the order to us at
Natural Solutions, Attn: Jennifer Reed, 465 E. State Street,
Salem, OH 44460. You may pay by check, credit card
or money order. Make checks and money orders payable to
Natural Solutions. Please do not send us orders
without your phone number or they may not get processed.
An important new security
feature for card-not-present transactions now appears on the
back of most credit cards. This new feature is a three-digit
value which provides a cryptographic check of the
information embossed on the card.
CVV2's Location:
The CVV2 three-digit value for Visa/MasterCard is printed on
the signature panel on the back of credit cards immediately
following the card account number. On the American Express
Card, it is on the front over the last three digits. It has
4 digits.
The CVV2 value helps validate two things:
The customer has their credit card in his/her possession.
The card account is legitimate.
CVV2 is not contained in the magnetic stripe information,
nor does it appear on sales receipts.
See our Shipping
Policy page for full details. This includes Undeliverable
Mail, Insurance and Shipping Options.
Procedures for orders that have
DIFFERENT ship to and bill to details:
Orders with DIFFERENT Bill to
and Ship to Addresses: Please note that unless we have a
signature from the BILL TO named on the order, we will not
be able to process your order thru to shipping. You will
need to contact our office if this is a first time order for
you. You may fax us your signature with order to
1-330-266-7913 or scan your order with signature and email
it to us. This is in an effort to stop fraud.
See our Shipping
Policy page for full details. This includes Undeliverable
Mail, Insurance and Shipping Options..
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Natural Solutions - Holistic
Beauty, Body & Bath is committed to protecting the privacy
of our customers by using their information responsibly.
Contact information (email
address, telephone number, address, etc.) provided by you
via our information request forms is only used to ship
orders and send information about our company to you.
Financial information (such as credit card numbers,
expiration dates, billing address, etc.) is used to bill you
for products and services you ask for. Occasionally, you may
also receive information from us about new features, new
services and special offers that we think you'll find
valuable. But it's very rare. I hate to bother anyone.
See our
Backorder Policy page for full details.
Depending on the weight of
your package, the postal zone you live in and the amount you
paid in shipping, the delivery of your order can take
anywhere from 2 to 15 business days. If your package does
not arrive within these time lines, please contact us so we
can begin the process of tracking down the order and/or
resending you a duplicate order. If an order is late,
Natural Solutions-Holistic Beauty, Body & Bath is not
responsible as we have a timely manner to which we send out
orders once we receive the requests. For those wanting to
assure their packages arrive within 2 or 3 days, they may
want to call the order in toll free to 877-232-5359 or send
a message with the order when they order online.
Yes we do.
Call our office to place your order for this service.
We can email you the gift certificate or send it thru the
mail. Please let us know if you'd like catalogs to
accompany the gift certificate.
How Safe is it to order online at
your sites?
We use Secure
Socket Layer (SSL) on all our sites. SSL is a secure
web protocol that uses 128 bit or higher encryption
technology to keep our customer information completely safe
through the entire ordering process. Our database deletes
credit card information frequently, after so many days.
If you'd prefer to pay by check or money order, or to call
your credit card info in, then we suggest putting your order
together on our other site at
www.holisticbeauty.net. We also use the service of
Hacker Safe so that we may be aware of any vulnerabilities
and fix them right away. They scan us daily.
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