|
| Consumer Protection |
|
Consumer protection laws have been
established to protect you against the
unauthorized use of your credit card. In
addition, federal laws limit your liability
(responsibility) to $50.00 should someone
steal your credit card and charge your
credit card account.
|
| Site Traffic Information |
|
For the
purpose of analyzing site traffic and
improving this Website, we anonymously track
the path our visitors take when navigating
the various pages of our site. This tracking
tells us what pages you visit while you are
on our site. This tracking does not reveal
anything to us about you personally, but it
assists us in improving our Website to make
your shopping experiences the best they can
be. |
| Your Consent |
|
Natural
Solutions-Holistic Beauty, Body & Bath
reserves the right to update or modify the
Security and Privacy Policy at any time
without prior notice. By using our site you
consent to this Security and Privacy Policy
and its updates and modifications, if any.
For this reason, Natural Solutions-Holistic
Beauty, Body & Bath encourages you to review
the Security and Privacy Policy each time
you visit this website. |
| Shipping Fees for
International Orders |
|
Natural
Solutions-Holistic Beauty, Body & Bath tries
hard to make affordable shipping fees, but
we need to secure that we will have the
funds to ship your order. This is why we
charge a high fee up front, but only use
what is needed for the order. We refund you
by crediting your account the day of the
shipping. This way we have your order sent
without delays. We notify you by email of
your credit as well. We realize that it is a
trust issue, and if you've not used our
service, you may be reluctant. But choosing
to service international orders is also a
gamble on our end, as verification of your
information is not always possible. That is
also why we reserve the right to cancel any
order that may seem unreasonable or odd.
Please review our return policy for
international orders as well. |
| Your Accuracy of
Information is a Must |
|
Natural
Solutions-Holistic Beauty, Body & Bath does
not bare responsibility if you've entered in
a wrong house number or zip code due to
spelling errors. Please review your invoice
after you receive the confirmation email
after the order. Check for spelling mistakes
or even additional characters for provinces
or countries that should not be on the
invoice. Customers have done this by
accident and orders are then postponed or
are delayed getting to their locations. The
customer must pay for the items to be
shipped again, and if the items are not
returned from the post (return to sender
method), the customer also bares the
responsibility of repayment. Please make a
note of it. |
|
Ordering Q&A
After December
16, 2007, we will have winter hours. The customer service
desk will open from 10am to 4pm EST Monday thru Friday.
We will not have Saturday hours until Spring due to weather
and scheduling conflicts. The boutique opens at 9:30am and
closes at 5pm EST.
We ship out
Monday, Wednesday and Friday at this time, with express
orders going out 5 days a week.
The easiest way
to order is via our website here. You can
browse by specific category or our entire selection at the
click of a button. For your ease of shopping we provide you
with related categories and/or ideas.
To place an order online,
click the "Buy Me" button located next to the product
price. If you add the product to your shopping cart, you have
the option to continue shopping for other items or complete
your purchase. If your browsing the site and discover your
finished shopping, clicking the "Check Out" button will add
the current selected products you are viewing and take you
directly to the checkout area. If you discover that you
chose the wrong product and want to delete a selection,
check mark the box next to the specific item (right under
the remove column-see below) and press the "Delete Item"
button on the bottom. If you want to add or decrease (not
delete totally) an item, place the correct quantity in the
box specified to the right of the item your editing. Press
the "Edit Quantity" button on the bottom following your
decision. When finished, press the "Complete Order" button
and follow the instructions.
To complete your
purchase, you must provide your billing and shipping
address, telephone and email address, select a shipping
method and provide credit card number plus the
CVV2
code at the end of your credit card number for extra
security. Email information is required because we send a
confirmation of your order directly to your email.
Please do not use fraudulent email addresses. If we
can not email you, your order may not be processed.
After you have entered
this information, your purchase will be processed by our
secured credit card processing partner, VeriSign. After your
credit card has been authorized, you will be presented with
a final purchase receipt.
To phone in your
order, please call us toll free if you are in the United
States, at 877-232-5359 or for local and international
orders, call 1-330-337-0703. We are
closed weekends and major holidays. You will need the same
information as you would need ordering online to order by
phone.
To order by mail, please call
our office to make sure you send the appropriate amount
including shipping. You can then mail the order to us at
Natural Solutions, Attn: Jennifer Reed, 465 E. State Street,
Salem, OH 44460. You may pay by check, credit card
or money order. Make checks and money orders payable to
Natural Solutions. Please do not send us orders
without your phone number or they may not get processed.
An important new security
feature for card-not-present transactions now appears on the
back of most credit cards. This new feature is a three-digit
value which provides a cryptographic check of the
information embossed on the card.
CVV2's Location:
The CVV2 three-digit value for Visa/MasterCard is printed on
the signature panel on the back of credit cards immediately
following the card account number. On the American Express
Card, it is on the front over the last three digits. It has
4 digits.
The CVV2 value helps validate two things:
The customer has their credit card in his/her possession.
The card account is legitimate.
CVV2 is not contained in the magnetic stripe information,
nor does it appear on sales receipts.
On this site, shipping costs are calculated
based on the weight and distance. We just made the
change in June. Due to the cost of packaging material
and delivery method increases, you may see higher shipping
rates from this site.
Natural Solutions -
Holistic Beauty, Body & Bath ships with United States
Post Office and FEDEX and offers the following shipping methods:
USPS STANDARD:
Delivery Service via USPS Standard (7-10 day
delivery). Please allow 24 hours for order receiving and
processing. If order comes in after 2 pm Friday or thru the
weekend, it is sent next business day however. International customers
may want to choose to shop on our other site at
www.holisticbeauty.net due to the more advanced shopping
cart system.
USPS PRIORITY
MAIL: Delivery Service via USPS
PRIORITY MAIL delivery (3-4 day delivery). Please allow
24 hours for order receiving and processing. If order comes
in after 2 pm Friday or thru the weekend, it is sent next
business day however.
International customers may want to choose to shop on our
other site at
www.holisticbeauty.net due to the more advanced shopping
cart system.
USPS SECOND DAY
AIR: Delivery Service via USPS
2nd-Day Air. Please allow 24 hours for order
receiving and processing. We put these out with signature
confirmation. If you wish to waive this service,
you must add that to your order or email quickly after.
If your package is returned because it was not picked up, we
will not reship it free. Please be aware that you need
to contact us to waive this service. International Orders can request Global
Express Guaranteed. International customers and Customers in
the USA and Canada may want to choose to shop on our other
site at
www.holisticbeauty.net if they want this option thru
internet ordering, due to the more advanced shopping cart
system.
FEDEX
Ground for business and FEDEX Home Delivery: This service can take between one day to 5
business days depending upon where you are in the USA.
Orders must have an actual street address to have it shipped
this method. If you want a special Fedex service to get
it there faster, please call us to see if we can do that.
Natural Solutions -
Holistic Beauty, Body & Bath is able to ship to U.S.
Territories or International addresses, as well as P.O.
Boxes, APOs or FPOs.
Additional Service that
you can request: Signature Confirmation, Delivery
Confirmation (added automatically on orders if shipping is
enough and value is over $100.00). If signature
confirmation is not requested and a problem occurs at your
residence where we have confirmation of delivery but you
declare its not delivered, we can not be responsible for
stolen goods. You'll need to file a claim with the USPS and
your credit card company before asking for a duplicate
order.
If your package does not
arrive within 15 days after shipping, please contact us
immediately. Normal delivery for US standard parcel is 7 to
10 business days, sometimes a few extra. We normally
ship Monday, Wednesday and Friday,
and unless your told that the order is going to be held over
for a backordered item, you can rely on those shipping days.
So begin counting from the first available shipping day from
your order. If your order is placed after 3:30pm EST, then
use the following ship day as your guide. If you've
ordered and requested 2nd day express, please note that
orders can be returned to us if you are not there to sign
for the package. The post gives you so many days as well as
notice of a package to sign and pick up. If you do not
pick it up, it could be on its way back to us. So make
sure that you ask to waive the signature confirmation if you
are not certain you will be there to accept it.
Back to Top
How long can I wait to
make a claim that our package hasn't arrived?
No customer
should allow longer than
30 days
to call us for a missing package. Customers have the
responsibility to have someone notify us as the USPS has
strict guidelines on filing claims. Our merchant service
provider also has strict guidelines and no package
will be given a refund after 60 days, only in-store credit.
If such a thing occurs because of unforeseen occurrence, then
the customer needs to go to the USPS and file a claim, also
file a claim with his or her credit card company, and inform
Natural Solutions so we may assist you. If you are filing a
claim, than no in-store credit or credit to your card can be
given until the investigation is thru to avoid double
credit.
If a delivery confirmation
number, insurance or any other service requested for your
order was given, this information will be important to make
your claim. These services must be requested at time of
order however. We do add delivery confirmation
to orders over 100.00 automatically. If you'd like the
service added to your order, please inform us
immediately.
If your order
was confirmed delivered and you still claim it wasn't, than
you must inform the USPS immediately after getting the
delivery confirmation number or other tracking number from
us. We can not refund or send duplicate orders to customers
who we have confirmation of delivery until the USPS informs
us of the results of the investigation.
Customers must be responsible
for the package's safety once delivered. We are not
responsible for theft. We
suggest that to be safe, you email us regarding signature
confirmation, 2nd day air, delivery confirmation and other
services that may assist your package arriving safely at the
time of order.
Back to Top
Natural Solutions - Holistic
Beauty, Body & Bath is committed to protecting the privacy
of our customers by using their information responsibly.
Contact information (email
address, telephone number, address, etc.) provided by you
via our information request forms is only used to ship
orders and send information about our company to you.
Financial information (such as credit card numbers,
expiration dates, billing address, etc.) is used to bill you
for products and services you ask for. Occasionally, you may
also receive information from us about new features, new
services and special offers that we think you'll find
valuable. But it's very rare. I hate to bother anyone.
We usually
inform the customer that an item is backordered
after they've ordered online, and
generally give an estimate when the item will be in. Our customers can
request to cancel, exchange or allow their package to
hold until the item becomes
available again. As soon as the item is in,
we send out your order.
We have increased business and we try
hard to estimate your needs, but sometimes it's impossible. Natural
Solutions policy is to bill for items backordered so we can
guarantee your item. If the backorder is extended, we
will only bill for what is shipped and let you know when the
backordered item will be billed. At times backordered
items can be quite heavy. If we feel the shipping that
was charged on the original order does not warrant free
shipping on the backorder, we will let you know.
Depending on the weight of
your package, the postal zone you live in and the amount you
paid in shipping, the delivery of your order can take
anywhere from 2 to 15 business days. If your package does
not arrive within these time lines, please contact us so we
can begin the process of tracking down the order and/or
resending you a duplicate order. If an order is late,
Natural Solutions-Holistic Beauty, Body & Bath is not
responsible as we have a timely manner to which we send out
orders once we receive the requests. For those wanting to
assure their packages arrive within 2 or 3 days, they may
want to call the order in toll free to 877-232-5359 or send
a message with the order when they order online.
Yes we do. You can call our
office to order them anytime. You can purchase them on our
site at
www.holisticbeauty.net if you'd prefer to do it online.
How Safe is it to order online at
your sites?
We use Secure
Socket Layer (SSL) on all our sites. SSL is a secure
web protocol that uses 128 bit or higher encryption
technology to keep our customer information completely safe
through the entire ordering process. Our database deletes
credit card information frequently, after so many days.
If you'd prefer to pay by check or money order, or to call
your credit card info in, then we suggest putting your order
together on our other site at
www.holisticbeauty.net. We also use the service of
Hacker Safe so that we may be aware of any vulnerabilities
and fix them right away. They scan us daily.
|
